If you are not receiving Motion Alerts even though motion detection is set on high then-

Possible Causes:

1. No screenshots saved on the app even though permission is set on the phone.

2. Permission is not set on the phone.

3. Defective Camera: Refer to after sales process.

Probe: Verify where the customer is not getting the alerts (pop up on the phone or no screenshots saved on the App)

Troubleshooting Steps:

If on the phone provide permission steps (Same for Android and IOS):

1. On your device, open the main Settings app.

2. Tap Apps or Application Manager (depending on your device, this may look different).

3. Tap on the Geeni App .

4. Tap permission.

5.If you want to turn that permission on for a specific app, move the switch to the right until it turns green.

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Please assist CW005 Customers as it uses the Geeni app.

CW005 Camera is similar to CW002/CW003.

OLD Version CW005 uses Reset Pin and CW005 uses AP Mode.

Refer to CW005 Manual and Box Art in the Shared Folder

General Folder Ops located in \\192.168.5.11\v-drive\VKPO\CCD\MER\Agents\General Folder OPS\References\Manuals

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Geeni-Mini 6 is the NEW version of CW003/CW004. It looks the same as the CW003/CW004, and uses the Reset Pin.

This camera uses QR Code Mode.

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The camera recording depends on the video quality, the camera will use around 1gb of storage per day, so a 32GB card can provide weeks of continuous video. As the card fills up, the oldest footage will automatically be replaced by new video, so you don’t have to ever worry about running out of storage space.

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To Format SD card to FAT32 in Mac OS, follow below instructions:

1. Connect the SD card to the Mac OS X computer.

2. Search for Disk Utility in Launchpad and open it.

3. Select the Drive and click Erase.

4. Enter the new name (OPTIONAL).

5. Select MS-DOS(FAT) for Format.

6. Select Master Boot Record for Scheme.

7. Click Erase. 8. Depending on the USB Drive size, the operation might take some time.

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To Format 64 GB SD Card from exFAT to FAT32 on Win 7, follow below instructions:

1. Plug the 64GB SD card to a card reader and insert into your computer. Be sure that the SD card is detected. Next, install and run AOMEI Partition Assistant.

2. Right-click the SD card and select “Format Partition”.

3. In the pop-up window, specify partition label and select FAT32 from the given list. 4. Click “Apply” to execute the pending operations.

Tips:

*If the 64GB SD card is a new SD card, you can see an unallocated space there. Right click it and create a FAT32 based partition with “Create Partition”.

*Above steps apply to format 64 GB SD card to FAT32 in Windows 10 as well.

*You are able to format SD card from FAT32 to exFAT on the contrary as well.

Only four steps can you successfully format 64GB SD card to FAT32 under Windows environment. This professional format software is capable of solving Intenso USB write protected issue as well. Obviously, it is a WD quick format tool that used to format WD 1TB hard drive in Windows. The “NTFS to FAT32 Convertor” can assist you change file system without formatting and losing data if you have important files stored on the SD card. You may want to know how to format 128GB SD card to FAT32 as well. Download it to manage your storage devices to a better state.

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Check what is the size of the SD card used when SD card is not detected in camera.

- If it is larger than 32GB, Please use 32GB size or smaller SD Card instead.

- If it is smaller than 32GB, Please reformat SD Card, make sure you are using FAT32 format of the card.

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Advise customer that Night Vision is automatic, but it can be triggered manually

*Forcing camera to go on night vision*

1. Cover the entire lens until the night vision indicator lights up. (Solid red light on top of the lens.)

2. Within 5 to 10 mins it will go back to its normal vision.

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To install Geeni Camera in AP mode, follow below steps : 

1. Open the Geeni app.

2. In the Geeni app, on the top right corner of the Devices screen, click (+). Choose “Video Camera”. and click on Geeni Wi-Fi camera.

3. On your Geeni app, tap on "QR code" on the top right corner.

4. Then tap 3 times on the top right corner (blank space where the "QR code" button was located).

5. You'll be asked by the app if the light is blinking blue. 6. Press and hold the reset button on your camera for 5 seconds until you hear a beeping sound.

The reset button is inside the pinhole at the bottom of the camera lens. Make sure the light is blinking red.

7. Press the reset button again to have a blinking blue light on your camera. (do not press and hold)

8. Make sure the light is blinking blue. (you will need to press the reset button again if it keeps blinking red.)

9. Tap on "Yes, it's blinking blue".

10. Select your WiFi network and enter your password. Tap "Next"

11. Tap "Connect now"

12. Search for your camera and connect to it.(starts Geeni or Merkury).

13. Tap back on the top left. ( after you have connected to the camera)

14. Connect your device.

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Click below to download the user manual of Geeni Smart camera.

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Make sure you entered the correct Wi-Fi password during the Wi-Fi setup. Check whether there are any Internet connection problems. If the Wi-Fi signal is too weak, reset your Wi-Fi router and try again.

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To access my Geeni smart camera settings, follow the below instructions: 

1. From your main device list, click on one of the Camera devices whose settings you want to check.

2. Press the “…” button on the top right for advanced settings.

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For live view and play back view of Geeni cameras first open the Geeni app then select Geeni smart Camera from main device list. For playback view you must insert a SD card in Geeni Camera.

Live view: 

Playback view:

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For set up the Geeni smart cameras first, you have to follow the below instructions after that follow the setup process.

Instructions.

• Know your Wi-Fi network and password.
• Make sure your mobile device is running iOS® 8 or higher or Android™ 4.1× or higher.
• Make sure you’re connecting to a 2.4GHz Wi-Fi network. (Geeni can’t connect to 5GHz networks).

Set-up process.

1. Download the Geeni app from App Store or Google Play.

2. Register an account on your Geeni app & log in to the App.

For registration in Geeni App follow the below instructions.

• After downloading the Geeni app open it & go to the register option.
• (For registration you must have a mobile number or any email address active as you'll receive verification code)
• Enter your mobile number with your country code or your email address & after that enter the verification code.
• Now you need to create a password & confirm it.

• Log in the app.

3. Plug in the device and reset it.

Open the Geeni app & add your device you can add the devices easy mode & AP mode

4. For easy mode:

• In the Geeni app, on the top right corner of the Devices screen, click (+). Choose “Video Camera”. and click on Geeni wi-fi camera.
• Make sure the indicator light on the device is blinking Red, shows that the device is ready to connect. If not, follow instructions to Reset the device so that indicator light should blink red, then press “Yes, It's blinking red”.

• Enter your Wi-Fi network and password.
• The Geeni app will try to connect to your device. During this time, the camera will beep, continue blinking Red, and then will turn solid Blue.

5. For back up Ap mode:

• Make sure the device is blinking red.
• In the Geeni app, on the top corner of the Devices screen, click (+). Choose “Video Camera ". and select Geeni Wi-Fi Camera & Choose “QR Code” in the top corner.
• Click Next and enter your Wi-Fi details.

• Scan the QR Code with the camera.
• If you heard the camera beep, press “I heard the beep" and it will add your camera.

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To see serial number and version of Geeni camera, follow the below instructions:

1. Open the Geeni app and from the main devices list select Geeni Camera.

2. Click on the device setting "Three dot icons" (…) at top right corner.

3. Select for what you want (serial number or version) to see them.

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To format the memory card of Geeni cameras, follow the below instructions: 

1. Select the Camera from main devices list.

2. Select (….) button then Go to settings

3. Now select Format SD card.

Once you've formatted the SD card, go back to recording & check alarm If the issue persists.

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Motion Detection will detect the motion of the object which is in the front of the camera. When you will turn on Motion Detection, then you’ll receive notifications to your phone whenever the camera senses motion. You can set how sensitive you want it to be.You can also press turn Motion Detection off to make the detection setting off . 

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The basic feature settings of Geeni camers are listed below: 

Indicator Light: By default, the camera lights up to show it’s on. Switch “Indicator Light” off to hide the light.

Flip: If you mount your camera upside down, toggling the “Flip” function will rotate the image so that it’s right side up.

Time Watermark: Turn the time watermark on to always see a time stamp of when video is taking place.

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We're working on software updates, which will resolve this. Once updates are ready, you'll get an in-app notification.

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You can fix that through Geeni camera walkie talkie:

1. Speaker icon allows you to hear what's happening in the room

2. Click on the microphone button to speak.

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No, Geeni cameras aren't preset with a username/ password.

If you have forgotten your username and password then you can factory reset the settings.

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1. Try unplugging/ plugging it back in.

2. If that fails, attempt to reset using AP mode.

or click on the link for follow the set up process of "Geeni wi-fi Camera"  & "Geeni IInd Generation IP Camera".

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No, the Geeni cameras won't work with third party apps. It'll only work with the Geeni App & voice control by Amazon alexa & google Assistant.

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Without a Micro SD card (optional, sold separately), the smart Wi-Fi camera can show live camera video, save screenshots or videos of the camera stream to your phone for later, and record still snapshots of motion alerts when notifications are turned on.

Installing a Micro SD card will further enable video recording and playback from your phone. When the card is installed, the camera will continuously record and play back video to your phone until the card is full (up to 128GB supported). Video is encrypted and only view-able through the Geeni app on your phone, so do not try removing the Micro SD card to view video.

Recommended SD Cards:

Class10 and UHS1 or above such as:

16G

• Sandisk Extreme
• Kingston 16GB SDHC-I SDCAC/16GB

32G

•  Sandisk Extreme V30
•  Sandisk Extreme V30 A1
•  Sandisk Extreme V30 Pro A1

64G

• Sandisk Extreme V30 A1
• Sandisk Extreme Pro V30 A1

128G

• Sandisk Extreme V30 A1
• Sandisk Extreme Plus V30 A1

Note: “ No need to reformat the SD Card to FAT32”

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To do factory reset in Geeni camera settings or to reset the camera, hold the reset button for 5 seconds. Once it's reset, camera will provide a voice prompt.

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Wireless Range for camera depends on the range of your home Wi-Fi  router and the conditions of the room. Check with your router specifications for exact range data.

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Make sure your Wi-Fi router is online and in range. Make sure you have the latest Geeni functionality by clicking “Check for firmware update (for IP IInd Gen Cam)” & "Check for device version (for Geeni wi-fi smart camera)" in your device settings.

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The camera recording depends on the video quality, the camera will use around 1gb of storage per day, so a 32GB card can provide weeks of continuous video. As the card fills up, the oldest footage will automatically be replaced by new video, so you don’t have to ever worry about running out of storage space.

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