If you are not receiving Motion Alerts even though motion detection is set on high then-

Possible Causes:

1. No screenshots saved on the app even though permission is set on the phone.

2. Permission is not set on the phone.

3. Defective Camera: Refer to after sales process.

Probe: Verify where the customer is not getting the alerts (pop up on the phone or no screenshots saved on the App)

Troubleshooting Steps:

If on the phone provide permission steps (Same for Android and IOS):

1. On your device, open the main Settings app.

2. Tap Apps or Application Manager (depending on your device, this may look different).

3. Tap on the Geeni App .

4. Tap permission.

5.If you want to turn that permission on for a specific app, move the switch to the right until it turns green.

AR-129