Tutorial and Troublshooting

Common Questions

• How to see info of Geeni devices?
• Contact Details
• Warranty policy
• What is Geeni?
• Payment
• Payments security
• How to remove schedule time from Geeni devices?
• My Geeni device has a funny name. How do I rename it?
• How to check firmware update for Geeni devices in the Geeni App?
• Can I group multiple Geeni devices together?
• Can I share Geeni devices with family and friends?
• If someone shared a device with me but I don’t want to control it, can I remove it from my device list?
• How to share my feedback of Geeni devices?
• Can I share a Geeni group? Can’t control my group from another phone?
• Why can’t I control Geeni devices using Siri!?
• My device are constantly showing offline. How to fix this?
• Can I fix or troubleshoot Geeni devices remotely?
• What should I do when I didn’t receive the complete product which I ordered?
• Is there any a web portal that I can use to control my Geeni devices?
• What is the product claiming process of Geeni devices?
• If my Wi-Fi/Internet goes down, will Geeni still work?