For the Replacement, the Time Frame of the product should be 12 months upon purchase.

Below can be the conditions of the product in order to make the replacement.

And if the condition matches then there is the related requirement along the row you need to send to us in order for the valid replacement process.

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We made the payment process convenient to you, please see the instructions how to do it fast and easy.

All global payment methods

We accept all global debit, credit cards and PayPal payments:

• Debit and credit cards          
• PayPal Personal and Premier  
• PayPal Corporate  

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We use world leading payment platforms only.

Your payments for purchasing Geeni product  are processed securely by   PayPal.com gateways. Here are some of the ways in which they keep your information secure:

1. They use industry-leading encryption and fraud prevention tools.
2. They don't share your financial information with us
3. They send you a confirmation email when you make a payment.

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To remove scheduled time for Geeni devices follow the below instructions:

1. Open the Geeni app and from main devices list select the Geeni device you want.

2. Click on the ‘schedule’ option on the bottom right corner.

There are two methods to remove timer :

A) You can directly switch it off.

B) You can permanently delete the scheduled timer.

1. Long press the scheduled timer which you want to delete.

2. Click on “Delete” button to delete.

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To rename the device, follow the below instructions:

1. From your main device list, click on one of the devices whose name you want to rename.

2. Press the “…” button on the top right corner for advanced settings.

3. Click Modify Device Name (or Modify Group Name, if applicable). You’ll then be able to choose a more familiar name.

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To check the firmware update for Geeni devices in the Geeni App, follow the below instructions: 

1. From your main device list, click on one of the devices whose firmware you want to be updated.

2. Press the “…” button on the top right corner for advanced settings.

3. Now click on ‘check for firmware update’.

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Yes, you can make a group of same Geeni devices. To group Geeni devices open the Geeni app & follow the below instructions: 

1. From your main device list, click on one of the devices you want to group.

2. Press the “…” button on the top right corner for advanced settings.

3. Click on Create Group.

4. Now Choose which devices you’d like to group together and click save.

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Yes, you can share Geeni devices.

Note: The other user's number must be registered in the Geeni App .

Here goes the process:

Open the Geeni App & In the Geeni app,

1. Press the Profile button.

2. Click on the “Device Sharing” button.

3. Click on ‘Add sharing’.

4. Choose the devices you want to share and click on ‘share with new member’ button.

5. Now select your country and enter your mobile number and click confirm to add a new member with whom you want to share.

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Yes, if you don't want to control shared devices then you can remove it from your device list by following these steps:

1. Click on the shared device you want to remove from your main device list.

2. Click on the settings (...) button on the top right corner.

3. Now, click on remove sharing.

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To share your kindly feedback of Geeni devices follow the below instructions: 

1. Open the Geeni app & select profile form bottom right corner.

2. Click on Support.

3. Click on new feedback.

4. Choose the device whose feedback you want to know.

5. Enter your feedback and click on send button.

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Currently you are not able to share a Geeni group to another phone but we are working on it.

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Geeni devices are only compatible with Amazon Alexa and Google Home. At this time, you won't be able to connect the Geeni app to Siri.

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If the app says "Device Offline" then: 

Please check your Wi-Fi router if online and in range. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings.

For better result, you are able to remove the device, restart the Geeni product and set up again. These are the following steps on how to remove device:

1) From the main device list selects the device which you want to remove.

2) Click on the (…) button on the top right corner.

3) Click on the remove device option.

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No, you won't be able to resolve Geeni devices remotely. You'll need to have physical access to troubleshoot.

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You can contact our customer support regarding the issue and claim your product. For claiming process follow the "Merkury Innovations Claiming Process". or you can "Submit A Ticket" regarding to your issue.

No, there is no portal to control your Geeni devices. You can control your Geeni devices only form your Android Or iOS devices.

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You can claim your product by opening a warranty claim.

To open a warranty claim we'll need the following:

1. Model Number

2. Receipt or Internet Purchase. (Any tracking information is not sufficient)

3. Pictures of the item as well as the back or bottom where the model number is. (Please show the color of the device.)
4. Valid US Mailing Address

5. Mail us to our Email: support@merkuryinnovations.com

Or you can fill out our "Online Support Form".

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No Geeni will not work because Geeni products need to be connected to Wi-Fi in order to use them remotely.

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