To see info of Geeni devices, follow the below instructions:

1. Open the Geeni app and from the main devices list select Geeni device.

2. Click on the device settings (…) from top right corner.

3. Click on "Device Info".

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Yes, you can make a group of same Geeni devices. To group Geeni devices open the Geeni app & follow the below instructions:

1. From your main device list, click on one of the devices you want to group.

2. Press the “…” button on the top right corner for advanced settings.

3. Click on Create Group.

4. Now Choose which devices you’d like to group together and click save.

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Yes, you can share Geeni devices.

Note: The other user's number must be registered in the Geeni App .

Here goes the process:

Open the Geeni App & In the Geeni app,

1. Press the Profile button.

2. Click on the “Device Sharing” button.

3. Click on ‘Add sharing’.

4. Choose the devices you want to share and click on ‘share with new member’ button.

5. Now select your country and enter your mobile number and click confirm to add a new member with whom you want to share.

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No, you won't be able to resolve Geeni devices remotely. You'll need to have physical access to troubleshoot.

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You can claim your product by opening a warranty claim.

To open a warranty claim we'll need the following:

1. Model Number

2. Receipt or Internet Purchase. (Any tracking information is not sufficient)

3. Pictures of the item as well as the back or bottom where the model number is. (Please show the color of the device.)
4. Valid US Mailing Address

5. Mail us to our Email: support@merkuryinnovations.com

Or you can fill out our "Online Support Form".

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Geeni Support Contact Details :

Customer Service :

Submit Online Support Form

Email : support@mygeeni.com

Merkury Support Contact Details :

Address :

Merkury Innovations

45 Broadway Suite 350

New York, NY 10006

Customer Service :

Submit Online Support Form

Email: support@merkuryinnovations.com

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LIMITED PRODUCT WARRANTY

Geeni is a trademark of Merkury Innovations. Your Merkury Innovations Products are covered by a limited product warranty (Limited Warranty) for the 1-year period following the original date of purchase (Warranty Period). If a substantial defect in material or workmanship arises with your Merkury Innovations Product, and a valid warranty claim is received by Merkury Innovations within the Warranty Period, you will be entitled to a replacement of the product purchased or a similar product (depending on availability).
This Limited Warranty is non-transferable and covers only the original end purchaser of the applicable Merkury Innovations Product. Proof of purchase in the form of the original purchase receipt or packaging slip is required for warranty validation and service. Warranty claims must be made directly to Merkury Innovations. Merkury Innovations reserves the right to inspect the product and determine whether it is defective in materials or workmanship. If we find that the product is defective, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. You are responsible for shipping costs to Merkury Innovations but there is no charge for the inspection or the return postage within the United States. This warranty does not cover damages resulting from accidental drops, misuse, abuse, tampering, modification, or breakage due to improper care.

Merkury innovations is not responsible for damages resulting from any breach of warranty including but not limited to loss of use, loss of revenue, and loss of anticipated profits. Merkury innovation’s warranties do not cover any third party devices or the personal property of any consumer (includes smartphones, tablets & computers). Any alteration, change, modification, or repair (other than replacement of a replaceable component) made to the product by a party other than merkury innovations or authorized service providers will void this warranty.

MERKURY INNOVATION’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MERKURY INNOVATION SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS MERKURY INNOVATIONS FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATIONS REFERRED TO HITHERTO.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty does not cover any Merkury Innovations Product purchased through non-authorized dealers and/or online auction websites. Non-authorized dealer receipts and/or online sales auction confirmations are NOT accepted for warranty verification.

This Limited Warranty applies only to the Merkury Innovations Product. The Limited Warranty does not extend to or otherwise apply to any non- Merkury Innovations Product, even if packaged or sold with the Merkury Innovations Product. This Limited Warranty applies only to the normal use of the covered Merkury Innovations Product, normal wear and tear excepted, in accordance with the written use instructions provided with the Merkury Innovations Product. This Limited Warranty does not apply to damage to the Merkury Innovations Product caused by accident, abuse, misuse, use for any purpose other than its intended purpose, acts of God, or any alteration or modification of the Merkury Innovations Product.

OBTAINING WARRANTY SERVICE

To make a warranty claim please make sure to provide your proof of purchase or receipt and contact our customer support team at:

1) support@mygeeni.com or support@merkuryinnovations.com

2) Or you can submit a request to us : Click here to submit a request.

Note: please make sure to have the proof of purchase attached on the email or when submitting a request.

TECHNICAL SUPPORT

Please do not attempt to fix the product by yourself. If you are experiencing any problems with the product, please follow the steps of our Replacement or Refund Service.

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Combining the latest technology with quality materials, the Geeni line features products priced to allow consumers to upgrade and connect their entire home with smart products – not just a few rooms at a time. With an amazing line of products and a unified app, Geeni is able to provide premium features at a competitive price.

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Guide to Canceling Your Geeni Cloud Storage Subscription

Are you looking to make changes to your Geeni Cloud storage subscription? Whether you're switching plans or opting out, we've got you covered. Canceling your Cloud storage subscription with Geeni is a straightforward process. Just follow our step-by-step guide, and you'll be on your way..

Open Your Geeni
App Click "My Home".
Click the camera with cloud subscription.
Click the 3 dots on the top right of your live feed.
Click "Cloud Storage".
Click "My Service".
Select the plan.
Click "Unsubscribe".

A confirmation prompt will appear as you confirm your decision to unsubscribe, indicating the successful cancellation of your Cloud storage subscription.

If you encounter any difficulties during this process or have additional questions, feel free to reach out to our customer support team. We're here to assist you every step of the way.

For the Refund, the Time Frame of the product should be 30 days upon purchase.

Below can be the conditions of the product in order to refund.

And if the condition matches then there is the related requirement along the row you need to send to us in order for the valid refund process.

Time Frame	CONDITIONS	REQUIREMENTS
30 days upon purchase	Product should be bought directly from from Geeni or Merkury Innovations websites only	Provide Proof of Purchase/Packaging Slip and photo of the product received
	Products bought from other stores are not entitled for a Refund service.
	Products are proven to have manufacture defect	Provide Proof of Purchase/Packaging Slip and photo of the product received

For the Replacement, the Time Frame of the product should be 12 months upon purchase.

Below are the conditions of the product in order to make the replacement.

And if the condition matches then there is the related requirement along the row you need to send to us in order for the valid replacement process.

Time Frame	CONDITIONS	REQUIREMENTS
12 months upon purchase from the mygeeni website	Has sustained a substantial damage in transit	Provide the damage proof issue by the carrier and photo of the damaged product.
	Product does not match the original description of the product.	Provide Proof of Purchase and photo of the wrong product received.
	product suffers performance failure.	Provide Proof of Purchase and photo of the defective product.
	For products bought from a third party store	If the product is still covered by the store warranty, please contact the store directly for assistance.

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Geeni Payment Options:

Geeni takes a multi-faceted approach to payment methods, offering users a choice between Paypal and bank card transactions. Merkury innovations- Geeni recognizes the global nature of our user and accommodates various preferences with the inclusion of popular bank card options:

VISA
Mastercard
AMEX
Union Pay
JBC
Discover
And more

Moreover, the inclusion of Paypal as a payment method serves to enhance the overall convenience for users, affording them the flexibility to select the method that best aligns with their preferences and security considerations.

At Merkury Innovations, the paramount priority is the security of our consumers' transactions.

By extending the acceptance of major bank cards, our users are granted the convenience of utilizing familiar payment methods while simultaneously placing trust in the robust security measures implemented by Merkury Innovations. This commitment reflects our dedication to providing a secure and user-friendly payment experience, ensuring the utmost confidence for our valued clientele in their financial transactions.

We use world leading payment platforms only.

Your payments for purchasing Geeni product are processed securely by PayPal.com gateways. Here are some of the ways in which they keep your information secure:

They use industry-leading encryption and fraud prevention tools.
They don't share your financial information with us
They send you a confirmation email when you make a payment.

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To remove scheduled time for Geeni devices follow the below instructions:

1. Open the Geeni app and from main devices list select the Geeni device you want.

2. Click on the ‘schedule’ option on the bottom right corner.

There are two methods to remove timer :

A) You can directly switch it off.

B) You can permanently delete the scheduled timer.

1. Long press the scheduled timer which you want to delete.

2. Click on “Delete” button to delete.

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To rename the device, follow the below instructions:

1. From your main device list, click on one of the devices whose name you want to rename.

2. Press the “…” button on the top right corner for advanced settings.

3. Click Modify Device Name (or Modify Group Name, if applicable). You’ll then be able to choose a more familiar name.

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To check the firmware update for Geeni devices in the Geeni App, follow the below instructions:

1. From your main device list, click on one of the devices whose firmware you want to be updated.

2. Press the “…” button on the top right corner for advanced settings.

3. Now click on ‘check for firmware update’.

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Yes, if you don't want to control shared devices then you can remove it from your device list by following these steps:

Click on the shared device you want to remove from your main device list.
Click on the settings (...) button on the top right corner.
Now, click on remove sharing.

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To share your kindly feedback of Geeni devices follow the below instructions:

1. Open the Geeni app & select profile form bottom right corner.

2. Click on Support.

3. Click on new feedback.

4. Choose the device whose feedback you want to know.

5. Enter your feedback and click on send button.

AR-12

Currently you are not able to share a Geeni group to another phone but we are working on it.

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If your Geeni smart device stops working or goes offline, it is because of the following reasons:

1. You have intermittent or lost Internet connection.
2. Power outage or power surge.
3. Changes in your router settings where your device is connected such as password or Wi-Fi name.
4. You’ve changed your router or your internet provider.

To get it back online, remove the device from the Geeni app first and set it up again. You can follow the steps below.

How to remove device:

From the main device list, select the device which you want to remove.

Click on the (…) button on the top right corner. Scroll down until you see “Remove Device”.

Click on the remove device option.

If you will be removing multiple offline devices you can press and hold one of the devices you want to remove until all devices shake, then select the devices you want to remove. Selected devices will have a check mark at the right corner.

At the bottom of the screen, tap “Remove Device” and hit “Done”.

Once removed, you can follow the steps in the manual or check our Set-Up articles below.

Smart Camera Set-Up

Smart Lighting Set-Up

Smart Doorbell Set-Up

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You can contact our customer support regarding the issue and claim your product. For claiming process follow the "Merkury Innovations Claiming Process". or you can "Submit A Ticket" regarding to your issue.

No Geeni will not work because Geeni products need to be connected to Wi-Fi in order to use them remotely.

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Accessing your payment history through the Geeni app is straightforward.

Please adhere to the instructions below to view your cloud service subscription details:

Open your Geeni App.

Select the camera associated with your cloud subscription.

In the upper right corner of the screen, tap the "•••" (three dots) option.

Geeni Smart ındo

Choose "Cloud Storage."
Settings
cw049 smart Indoor camera
Info
lap-to-Run and
Private Mode
Basic Feature Setting 5
Detection Settings
Cloud Storage

On the upper right of the screen, tap "My orders," and your cloud subscription's billing information will be displayed.
Cloud Storage
Basic plan 5 Carn (Monthly)
Basic Plan 5 Carn (Yearly)
for
Basic Plan 3 Cam (Monthly)
Basic Plan 3 Carn (Yearly)
My Orders
$97.92
S8.99

You’re all set! You have successfully cancelled your subscription!

Common Questions

Tutorial and Troublshooting

Common Questions

Camera

Power

Lighting

Appliances

Sensors

General

Common Questions

Geeni Support Contact Details :

Customer Service :

Merkury Support Contact Details :

Address :

Customer Service :

LIMITED PRODUCT WARRANTY

EXCLUSIONS AND LIMITATIONS

OBTAINING WARRANTY SERVICE

TECHNICAL SUPPORT

Guide to Canceling Your Geeni Cloud Storage Subscription

If you encounter any difficulties during this process or have additional questions, feel free to reach out to our customer support team. We're here to assist you every step of the way.

Accessing your payment history through the Geeni app is straightforward.