To see info of Geeni devices, follow the below instructions:

1. Open the Geeni app and from the main devices list select Geeni device.

2. Click on the device settings (…) from top right corner.

3. Click on "Device Info".

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Yes, you can make a group of same Geeni devices. To group Geeni devices open the Geeni app & follow the below instructions:

1. From your main device list, click on one of the devices you want to group.

2. Press the “…” button on the top right corner for advanced settings.

3. Click on Create Group.

4. Now Choose which devices you’d like to group together and click save.

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Yes, you can share Geeni devices.

Note: The other user's number must be registered in the Geeni App .

Here goes the process:

Open the Geeni App & In the Geeni app,

1. Press the Profile button.

2. Click on the “Device Sharing” button.

3. Click on ‘Add sharing’.

4. Choose the devices you want to share and click on ‘share with new member’ button.

5. Now select your country and enter your mobile number and click confirm to add a new member with whom you want to share.

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No, you won't be able to resolve Geeni devices remotely. You'll need to have physical access to troubleshoot.

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You can claim your product by opening a warranty claim.

To open a warranty claim we'll need the following:

1. Model Number

2. Receipt or Internet Purchase. (Any tracking information is not sufficient)

3. Pictures of the item as well as the back or bottom where the model number is. (Please show the color of the device.)
4. Valid US Mailing Address

5. Mail us to our Email: support@merkuryinnovations.com

Or you can fill out our "Online Support Form".

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Geeni Support Contact Details :

Customer Service :

Submit Online Support Form

Email : support@mygeeni.com

Merkury Support Contact Details :

Address :

Merkury Innovations

45 Broadway Suite 350

New York, NY 10006

Customer Service :

Submit Online Support Form

Email: support@merkuryinnovations.com

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LIMITED PRODUCT WARRANTY

Geeni is a trademark of Merkury Innovations. Your Merkury Innovations Products are covered by a limited product warranty (Limited Warranty) for the 1-year period following the original date of purchase (Warranty Period). If a substantial defect in material or workmanship arises with your Merkury Innovations Product, and a valid warranty claim is received by Merkury Innovations within the Warranty Period, you will be entitled to a replacement of the product purchased or a similar product (depending on availability).
This Limited Warranty is non-transferable and covers only the original end purchaser of the applicable Merkury Innovations Product. Proof of purchase in the form of the original purchase receipt or packaging slip is required for warranty validation and service. Warranty claims must be made directly to Merkury Innovations. Merkury Innovations reserves the right to inspect the product and determine whether it is defective in materials or workmanship. If we find that the product is defective, we shall at no charge to you repair or replace the product at our discretion, and return the product to you. You are responsible for shipping costs to Merkury Innovations but there is no charge for the inspection or the return postage within the United States. This warranty does not cover damages resulting from accidental drops, misuse, abuse, tampering, modification, or breakage due to improper care.

Merkury innovations is not responsible for damages resulting from any breach of warranty including but not limited to loss of use, loss of revenue, and loss of anticipated profits. Merkury innovation’s warranties do not cover any third party devices or the personal property of any consumer (includes smartphones, tablets & computers). Any alteration, change, modification, or repair (other than replacement of a replaceable component) made to the product by a party other than merkury innovations or authorized service providers will void this warranty.

MERKURY INNOVATION’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. MERKURY INNOVATION SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS MERKURY INNOVATIONS FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATIONS REFERRED TO HITHERTO.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty does not cover any Merkury Innovations Product purchased through non-authorized dealers and/or online auction websites. Non-authorized dealer receipts and/or online sales auction confirmations are NOT accepted for warranty verification.

This Limited Warranty applies only to the Merkury Innovations Product. The Limited Warranty does not extend to or otherwise apply to any non- Merkury Innovations Product, even if packaged or sold with the Merkury Innovations Product. This Limited Warranty applies only to the normal use of the covered Merkury Innovations Product, normal wear and tear excepted, in accordance with the written use instructions provided with the Merkury Innovations Product. This Limited Warranty does not apply to damage to the Merkury Innovations Product caused by accident, abuse, misuse, use for any purpose other than its intended purpose, acts of God, or any alteration or modification of the Merkury Innovations Product.

OBTAINING WARRANTY SERVICE

To make a warranty claim please contact our customer support team at:

1) support@mygeeni.com or support@merkuryinnovations.com

2) Or you can submit a request to us : Click here to submit a request.

TECHNICAL SUPPORT

Please do not attempt to fix the product by yourself. If you are experiencing any problems with the product, please follow the steps of our Replacement or Refund Service.

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Combining the latest technology with quality materials, the Geeni line features products priced to allow consumers to upgrade and connect their entire home with smart products – not just a few rooms at a time. With an amazing line of products and a unified app, Geeni is able to provide premium features at a competitive price.

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For the Refund, the Time Frame of the product should be 30 days upon purchase.

Below can be the conditions of the product in order to refund.

And if the condition matches then there is the related requirement along the row you need to send to us in order for the valid refund process.

Time Frame	CONDITIONS	REQUIREMENTS
30 days upon purchase	Product should be bought directly from from Geeni or Merkury Innovations websites only	Provide Proof of Purchase/Packaging Slip and photo of the product received
	Products bought from other stores are not entitled for a Refund service.
	Products are proven to have manufacture defect	Provide Proof of Purchase/Packaging Slip and photo of the product received

For the Replacement, the Time Frame of the product should be 12 months upon purchase.

Below can be the conditions of the product in order to make the replacement.

And if the condition matches then there is the related requirement along the row you need to send to us in order for the valid replacement process.

Time Frame	CONDITIONS	REQUIREMENTS
12 months upon purchase	Has sustained a substantial damage in transit	Provide the damage proof issue by the carrier and photo of the damaged product.
	Product does not match the original description of the product.	Provide Proof of Purchase and photo of the wrong product received.
	product suffers performance failure.	Provide Proof of Purchase and photo of the defective product.

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We made the payment process convenient to you, please see the instructions how to do it fast and easy.

All global payment methods

We accept all global debit, credit cards and PayPal payments:

Debit and credit cards
PayPal Personal and Premier
PayPal Corporate

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We use world leading payment platforms only.

Your payments for purchasing Geeni product are processed securely by PayPal.com gateways. Here are some of the ways in which they keep your information secure:

They use industry-leading encryption and fraud prevention tools.
They don't share your financial information with us
They send you a confirmation email when you make a payment.

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To remove scheduled time for Geeni devices follow the below instructions:

1. Open the Geeni app and from main devices list select the Geeni device you want.

2. Click on the ‘schedule’ option on the bottom right corner.

There are two methods to remove timer :

A) You can directly switch it off.

B) You can permanently delete the scheduled timer.

1. Long press the scheduled timer which you want to delete.

2. Click on “Delete” button to delete.

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To rename the device, follow the below instructions:

1. From your main device list, click on one of the devices whose name you want to rename.

2. Press the “…” button on the top right corner for advanced settings.

3. Click Modify Device Name (or Modify Group Name, if applicable). You’ll then be able to choose a more familiar name.

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To check the firmware update for Geeni devices in the Geeni App, follow the below instructions:

1. From your main device list, click on one of the devices whose firmware you want to be updated.

2. Press the “…” button on the top right corner for advanced settings.

3. Now click on ‘check for firmware update’.

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Yes, if you don't want to control shared devices then you can remove it from your device list by following these steps:

Click on the shared device you want to remove from your main device list.
Click on the settings (...) button on the top right corner.
Now, click on remove sharing.

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To share your kindly feedback of Geeni devices follow the below instructions:

1. Open the Geeni app & select profile form bottom right corner.

2. Click on Support.

3. Click on new feedback.

4. Choose the device whose feedback you want to know.

5. Enter your feedback and click on send button.

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Currently you are not able to share a Geeni group to another phone but we are working on it.

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Geeni devices are only compatible with Amazon Alexa and Google Home. At this time, you won't be able to connect the Geeni app to Siri.

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If your Geeni smart device stops working or goes offline, it is because of the following reasons:

1. You have intermittent or lost Internet connection.
2. Power outage or power surge.
3. Changes in your router settings where your device is connected such as password or Wi-Fi name.
4. You’ve changed your router or your internet provider.

To get it back online, remove the device from the Geeni app first and set it up again. You can follow the steps below.

How to remove device:

From the main device list, select the device which you want to remove.

Click on the (…) button on the top right corner. Scroll down until you see “Remove Device”.

Click on the remove device option.

If you will be removing multiple offline devices you can press and hold one of the devices you want to remove until all devices shake, then select the devices you want to remove. Selected devices will have a check mark at the right corner.

At the bottom of the screen, tap “Remove Device” and hit “Done”.

Once removed, you can follow the steps in the manual or check our Set-Up articles below.

Smart Camera Set-Up

Smart Lighting Set-Up

Smart Doorbell Set-Up

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You can contact our customer support regarding the issue and claim your product. For claiming process follow the "Merkury Innovations Claiming Process". or you can "Submit A Ticket" regarding to your issue.

No, there is no portal to control your Geeni devices. You can control your Geeni devices only form your Android Or iOS devices.

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No Geeni will not work because Geeni products need to be connected to Wi-Fi in order to use them remotely.

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Common Questions

Tutorial and Troublshooting

Common Questions

Camera

Power

Lighting

Appliances

Sensors

General

Common Questions

Geeni Support Contact Details :

Customer Service :

Merkury Support Contact Details :

Address :

Customer Service :

LIMITED PRODUCT WARRANTY

EXCLUSIONS AND LIMITATIONS

OBTAINING WARRANTY SERVICE

TECHNICAL SUPPORT