If the app says "Device Offline" then:
Please check your Wi-Fi router if online and in range. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings.
For better result, you are able to remove the device, restart the Geeni product and set up again. These are the following steps on how to remove device:
1) From the main device list selects the device which you want to remove.
2) Click on the (…) button on the top right corner.
3) Click on the remove device option.
AR-20
Comments
2 comments
Its a pathetic answer. The problem is it will not connect to wifi. Your answer? Connect it to wifi. That's idiotic.
The problem is the device has to be constantly reconnected to the Wi-Fi because it can't detect a Wi-Fi signal that everything else on the planet can detect. This company needs to get its shit together and stop hiring ignorant foreigners to do its work for it.
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