If the app says "Device Offline" then:
Please check your Wi-Fi router if online and in range. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings.
For better result, you are able to remove the device, restart the Geeni product and set up again. These are the following steps on how to remove device:
1) From the main device list selects the device which you want to remove.
2) Click on the (…) button on the top right corner.
3) Click on the remove device option.
AR-20
Comments
7 comments
Its a pathetic answer. The problem is it will not connect to wifi. Your answer? Connect it to wifi. That's idiotic.
The problem is the device has to be constantly reconnected to the Wi-Fi because it can't detect a Wi-Fi signal that everything else on the planet can detect. This company needs to get its shit together and stop hiring ignorant foreigners to do its work for it.
I have the same issue the doorbell is like 3meter from the router you can’t have a better signal and it cannot connect anymore
I did remove restart reset it worked for 5minute and back again to can’t connect
You may have a saturation issue... basically: too much stuff connected to your WiFi. If you’ve reset everything, consider looking for a router replacement that is better able to handle your needs. If you’re still having issues, a call to your internet services provider may not be a bad idea, they can help you test download and upload speeds, latency, and any packet loss (which would further indicate “too much stuff.”)
Try restarting your WiFi first. That should take care of it most of the time.
I removed all other devices from my network, and 3 of 4 of these brand new bulbs still show as offline after having them for only a few days. None of them will reset following the 3-step on-off procedure, Wifi has been restarted, and once a bulb is removed from my “home” in the app, it cannot now be added back because the reset process isn’t working. And not a single response from support with posts and phone calls. What a waste of money.
Please sign in to leave a comment.