How to set up Geeni smart wi-fi plug?

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    Darrell Knight

    Download.  Geeni app.    

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    James Wood

    Will not connect in Easy Mode or AP Mode.

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    Mike Reeves

    I spent $60 on 2 plugs and 2 ( 2 pack ) lights.  None of them will connect and always show failed when trying to add with the app.  It's a total shame and looks like the app needs fixed.  I really wanted these to work, however they are a total fail.  Going back to Walmart for a refund.

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    Pawel Cuper

    It does not work!! I am sick of this!!
    I tried app mode, easy mode, reseting multiple times.
    "failed to add".
    This is a freaking joke. I am on android 8.0

    I am fuming at this point. Any ACTUAL solutions?!

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    f

    It could be issue with modem. I had the bulb and it was failed to connect until I used my tablet for hotspot and got it to work. It's ashame that using tablet hotspot takes up my limited data. 

    Definitely going back to return shelves. 

    I even called the provider for tech support. They tweaked and tweaked and reset modem to no avail. 

    My modem has both 2.4ghz and 5ghz. I tried both and failed. When used with hotspot from tablet or iphone, they both work.

    It is a modem compatibility issue.

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    Russell Wilson

    If your modem supports 2.4Ghz and 5Ghz, your best bet is to disable the 5Ghz band during setup. Once your plug is configured, re-enable 5Ghz. I don't know the technical reasons for this, but I can only imagine that the plug, and the device you are using to set it up, need to not only be on the same 2.4 Ghz network, but also be broadcasting the same frequency. The device you're using is likely using the 5Ghz band.

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    Michael Easter

    Annoying as hell, but I noticed in easy mode the light would stop blinking half way through searching. Resetting the plug after it stopped blinking, but before the search finished made it work for me...

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    Joseph East

    Yeah this is a fail for me as well. Was hoping to help the less common company.

    I disabled my 5ghz and restarted my cell phone and the geenie still show no wifi network, or tries to hide my password like in the instructions.

    I am going to try their tech sport and if no luck, will return.

    :(

     

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    Joseph East

    Well, got help by calling in.

    It seems like it does not like my dual band router using one SSID & password for both 2.4 & 5ghz networks.
    But also I had to allow location and a few other things on the android app geenie.
    As of now it is working and I will try turning off a few of the app s tuff to see if it stays connected.

    Thanks Geenie support - Ben 

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    Gee Wong

    Looking into buying a smart plug.  All these issues are discouraging.  I think the smart plug may avoid many issues by using Bluetooth with smartphone to set up its network configuration instead of being constraint by 2.4 GHz or having the issue of selecting a SSID.

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    Angela Ventura Aguiar

    Horribly disappointed. Just opened the dual outlet smart plug and it doesn’t even have power getting to it. No blinking light, solid light, anything! Can’t even begin the set up process as it’s a dud

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    Ricardo Crawford

    It's a bit difficult trying to get the devices to connect but it works really well with Alexa and Google home. Walmart sells the devices for $7 or $8

    The trick to getting them connected on an Andriod phone ia by using the AP mode

    Download the Genni app

    Make sure the phone is on the same network that you want your device on

    Plug the device in and hold the power button for approximately 8 seconds | let the power button go

    lights should be blinking slowly (lights must blink slow for it to work)

    In the Geeni app select AP mode

    Yes, itis blinking slowly

    Manually type your Wifi password (even if the password is in there, remove it and manually type it)

    Flip over to Wifi setting on your phone and search for Geeni_xxx or Merkury_xxxx

    flip back to Geeni app and connect

     

    Fyi..Time savers

    Perform the initial setup close to the router, then you can relocate the after you configure it

    Make sure the phone is on the same network that you want your device on

    Configure using the AP mode within the Geeni app

    If you have other Geeni devices on the network at the time of setup you may have to power them off

    when using AP mode you will have to switch your phone wifi connection over to Geeni_xxx or Merkury_xxxx when prompt

    For $7 or $8 it worth it.

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    Cliff Lemar

    As a tech, I really like to leave great comments on smart, cheap devices.  I was able to get the smart bulb and smart plug to work but it took me HOURS to get there.  I am not an Apple guy (so far as knowing how to use Apple devices).  I could not get this to work on my Android or with Alexa.  When I finally decided to use my IPhone (just got it...still learning)  I was able to setup one light and one smart plug but it did not go smoothly.  I suppose what I'm trying to say is, with patience you can get it, but it is not a walk in the park or a piece of cake!  OMG this was frustrating!  I even emailed support but never received a response.  Ultimately, I wanted it to work with Amazon Alexa.  I never got that to happen.  However, from my IPhone, I can control them as advertised but setup is not as simple as it should be.

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    Crittle Rock

    These should be renamed to stupid plug lights. Its 2019 don't you think you should have 5hrtz? Wow, now I have to return 2 of them.

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    J C F

    I turned off all other lights at the switch since I have several around the house. This allowed me to pair it in rapid mode. This was with mixed 5G and 2.4G mode so that wasn't the issue even though I took that as a step to allow the connection. I hope this helps anyone having issues. These lights are great for the price. But you do need patience setting them up.

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    Life with Taylor

    So stupid. Spent all this time and money putting up these lights just to find out my wifi network is TOO STRONG????!!!! You'd think a system like this would be programmed to work with any type of wifi regardless if it was 2.4 or 5g. Absolutely ridiculous, what a waste of time and money. Absolute garbage

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