- Can other family members share my account?
- Do I need an internet connection to use Merkury Cam by Geeni?
- Does Merkury Cam by Geeni require any contracts or long-term commitments?
- What if I forget my account password?
- Will I need to create an account in order to use the Merkury Cam by Geeni app with my CW051 Camera?
- How do I get the Merkury Cam by Geeni app?
Yes, anyone with a compatible iOS or Android device can download and login to the Merkury Cam by Geeni app. Please remember to only share your account login credentials with trusted individuals.
Yes, a strong, reliable Wi-Fi internet connection is required to keep your camera online at the chosen setup location. A Wi-Fi or mobile data internet connection is also required to login to your Merkury Cam by Geeni account through the mobile app.
No contract or long-term commitment is required.
That’s OK, it happens. At the login screen you will see a “Forgot password” option. Tap on that and enter your email associated with the account. You will then receive an email with a link to reset and setup your new password. Once the new password is set, you can use it to sign into your account.
Yes, you can easily create an account within the Merkury Cam by Geeni app by opening the app and selecting “Create an account.” Once you have provided a valid e-mail address and password, you will receive a verification code in email
All you have to do is download the free app from the Apple App Store if you have an iOS device or from the Google Play Store if you have an Android device. We have provided the links below for your convenience.
Remember, the app is compatible with Apple iPhones, iPods, or iPads running iOS 14 or later, and Android phones or tablets running Android 10 or later. While the app may work with older versions of the operating systems, the above are recommended and supported.