Geeni plug Cannot connect to Wi-Fi network.

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8 comments

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    Daymite

    To logon onto a WiFi network you need two pieces of information: SSID and password. The app prompts for the password, but does not provide a place to enter the SSID. How do you enter the SSID?  

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    Onefststi

    I looks like it is automatically pulled from your device. Whatever network you are connected to on your phone or tablet is the one it will use to connect and request the password for.

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    PedroArellano

    Wi-Fi

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    Rachel Wood (Rea)

    This article is ridiculous and provides no information for troubleshooting. Obviously, I've ensured the wifi is working properly and that I'm using the right password.

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    Will Dwyer

    I agree with Rachel Wood. Thank you Captain Obvious. It is painfully obvious to me that the people responsible for authoring this knowledge base grew up speaking a language other than English, just like their support representatives on the telephone. The corporate headquarters for Merkury Innovations is 2 blocks from the office of President George Washington and they can't even hire Americans.

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    Joe B

    Unfortunately, Will, just being incompetent at English is no excuse for being an imbecile in any language, which they clearly are.  Google Translate, or simply hiring an English speaker would let them answer the actual questions asked, but they're not even bright enough to do that.

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    Brian Smith

    This hasn't been helpful at all. No assistance online or on phone, I'm done with this company. 

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    Will Dwyer

    I received good results calling Merkury Innovations directly at 212-840-8550.

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