After the new update my Geeni app is not responding what should I do? L3 August 04, 2018 11:15 Updated Follow We've recently updated app to address this bug. Please delete the app and reinstall. AR-114 Comments 10 comments Sort by Date Votes William Fong December 28, 2018 01:51 Frustrating! Not sure what happened, but the Geeni app was not working with my lights all of a sudden. App was not responsive and Google Home could not connect to the Geeni. I had to delete the app from the Playstore and re-install. Now the app is working, but had to register again. None of my existing smart products are recognized and require to be set up again. Due to the location of some of the smart bulbs, it makes it difficult to do. Not happy with this situation! -2 Comment actions Permalink Simon Brown December 30, 2018 01:07 I am having similar issues with my cameras. I wish I could delete them from the app and start over but the app does not have the option. -Simon 0 Comment actions Permalink Charles D Rogers March 22, 2019 23:33 Still not working. This company is incapable. I have not trouble with Kasa TP link. I'll go back to them. 0 Comment actions Permalink Roger Holbrook April 08, 2019 16:50 worked perfect for a month. i was very pleased so i bought more devices. now the app stops. i cannot see any of my cams. bad investment and really aggravated. i feel i have been robbed. 0 Comment actions Permalink mark nieuwejaar May 26, 2019 18:09 Bent over NG returning .right away. 0 Comment actions Permalink Roger Holbrook May 26, 2019 18:36 Worked perfect for a month on cell phone and tablet. Then - “Unfortunately, Geeni has stopped.” error message is all I get. I have removed and reinstalled 3 times. What else can I do? How can I help? I have full security coverage of my home and I still get motion detected alerts but Geeni crashes when I try to view. Are you working on this or am I just screwed?? -1 Comment actions Permalink Elizabeth Mcdonald September 11, 2019 18:28 when I go to the notification center and try to delete them I select all and it doesn't delete them I have some old ones on their and it will not delete them will they be deleted as time goes on and why can't I delete them by selecting all 0 Comment actions Permalink Valerie Pitman October 05, 2019 08:20 The app isn't working. How long before you fix it? I need to look at footage from yesterday and I can't! 2 Comment actions Permalink Malissa Bouknight October 06, 2019 11:56 For anybody having issues after the 10/4/2019 firmware update... Uninstall the Geeni app (version 1.6.4) and install the previous version (1.6.3). I found it here ... https://apk.support/download-app/com.merkuryinnovations.geeni/1564113600_vs-1.6.3 2 Comment actions Permalink Barb Bates Walsh October 09, 2019 14:44 Thank you so much for this! I have been going crazy trying to find a solution! 0 Comment actions Permalink Please sign in to leave a comment.