After the new update my Geeni app is not responding what should I do?

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    William Fong

    Frustrating!

    Not sure what happened, but the Geeni app was not working with my lights all of a sudden.

    App was not responsive and Google Home could not connect to the Geeni.

    I had to delete the app from the Playstore and re-install.

    Now the app is working, but had to register again.

    None of my existing smart products are recognized and require to be set up again.

    Due to the location of some of the smart bulbs, it makes it difficult to do.

    Not happy with this situation!

     

     

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    Simon Brown

    I am having similar issues with my cameras.  I wish I could delete them from the app and start over but the app does not have the option.

     

    -Simon

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    Charles D Rogers

    Still not working. This company is incapable. I have not trouble with Kasa TP link. I'll go back to them. 

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    Roger Holbrook

    worked perfect for a month.  i was very pleased so i bought more devices.  now the app stops.  i cannot see any of my cams.  bad investment and really aggravated.  i feel i have been robbed.

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    mark nieuwejaar

    Bent over NG returning .right away.

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    Roger Holbrook

    Worked perfect for a month on cell phone and tablet.  Then - “Unfortunately, Geeni has stopped.” error message is all I get. I have removed and reinstalled 3 times. What else can I do? How can I help?  I have full security coverage of my home and I still get motion detected alerts but Geeni crashes when I try to view.  Are you working on this or am I just screwed??

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    Elizabeth Mcdonald

    when I go to the notification center  and try to delete them I select all and it doesn't delete them I have some old ones on their and it will not delete them  will they be deleted as time goes on and why can't I delete  them by selecting all  

     

     

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    Valerie Pitman

    The app isn't working. How long before you fix it? I need to look at footage from yesterday and I can't! 

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    Malissa Bouknight

    For anybody having issues after the 10/4/2019 firmware update... Uninstall the Geeni app (version 1.6.4) and install the previous version (1.6.3). I found it here ...
    https://apk.support/download-app/com.merkuryinnovations.geeni/1564113600_vs-1.6.3

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    Barb Bates Walsh

    Thank you so much for this! I have been going crazy trying to find a solution!

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    Sarathi Duraisamy

    Having issue with Google assistant. It worked for the first time and it did not respond after couple of hours. Then I removed the device and added again. Now when I click on authorize the app is crashing saying Google stopped. Anyone can help??

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    Lee Sanders

    Mine is doing the same thing right now wtf

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    Zach

    Mine stopped working today as well.  Installed the lights about a month ago without any problems until today when Geeni stopped working with Google Home.  I tried to uninstall the app, restart the phone, clear cache, etc.... but now every time I try to add Geeni back to Google Home it crashes when I click the "Authorize" button or it just doesn't do anything.  I've tried installing prior version of the app as well but still the same problems.  I started reading forums and app reviews and apparently this happens frequently with Geeni, so, I'll be returning all eight of the bulbs I've purchased.  I'm just glad I didn't receive my order for all the Geeni outlets and the Geeni sentry cam yet, because now I can return those to Amazon as soon as I receive them.  I had high hopes for these products, so now I'm disappointed that I'm going to have to find a different brand :/ 

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    Paul Phillip

    Looks like Geeni and Google are at odds right now. Your not alone, couple hundreds of posts I'm finding on this issue all over the net.

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    Paul Phillip

    Give it a day or two.

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    Zach

    Thanks for the reply, Paul Phillip! Do you know if this happens often?  Based on what I'm reading around other forums, it seems this happens every month or two. 

    It seems like it would be wise for me to return all my Geeni products while they're still within the return policy and then buy a different product that I won't have to wonder if it's going to work or not every time I want to turn on the lights with Google Home.  If this was only going to happen once a year, I can deal with that... but every couple of month, I don't think it's worth it.  I guess I'll see if they're working again in the morning and then go from there.

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    Paul Phillip

    This is the first time it has happened to me. I for sure don't like the situation. As for all new technologies, who knows. If your internet goes out, you also lose control of your lights. You can still operate them with the Geeni app itself (as long as your internet is working). I am wondering if I waisted money on these things too. I have no idea if you should return them, however with any new device, headaches will occur from time to time.

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    Paul Phillip

    If you have time, maybe see about using another app such as SmartLife. Just an experiment. If the situation isn't solved by tomorrow night I will try it myself.

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    Zach

    I've been reading that these smart devices require internet service in order to work... which really surprises me.  They should work with an active WiFi network even if there is no internet service.  Luckily, my internet almost never has issues, but I'll definitely have to try the SmartLife app and see if that works.  Fingers crossed!!

     

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    Paul Phillip

    Let's us know!!

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    Chris Sorrows

    I have been using their bulbs for over a year now. This is the first time there has been an issue. The other reports of issues must have been either user error or internet issues. They get turned on/off all the time so I would have known if there had been a problem.

    I came home and found the same issue as others here have. Tell Google to turn on a light and after thinking a bit, Google replies "I'm having trouble connecting to Geeni". 

    Tried to unlink then relink Geeni to Home, Home crashed. 

    First I tried updating Home and Geeni, both had updates. Same result.

    I uninstalled both and reinstalled. Same problem.

    Zach: In order for these devices to be controlled from anywhere, they must be linked to the main server. Without this connection, they won't work. All devices (except hub devices like philips hue) work this way. Google Home itself uses the internet connection to send what you told it to do to the Google servers to process the audio. The only thing the Google Home devices are able to understand by themselves is "hey Google" and "OK Google". Everything following that command gets sent to Google for processing.

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    Dustin Walker

    I really feel like this company isn't handling this problem right, I'm sure like myself you spent alot of money on a product that isn't working, I say class action suit if their isn't a resolve asap, also goto walmart website and voice your concern of walmart selling a defective product.

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    Paul Phillip

    As of this morning the issue seamed and I was able to authorize geeni with Google home.

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