There could be several reasons. Here are some options for resolution of the problem:
- Make sure the camera is plugged in and in pairing mode. When the camera is in pairing mode you will hear a beep confirmation indicating the device is ready to pair. You’ll also know the camera is in pairing mode when the LED light on the front is blinking a long blue followed by a short blue. If the light is steadily blinking blue, then you will have to reset the camera by holding down the reset button on the back of the camera for 10 The camera will reset and end up in pairing mode.
- Make sure that your phone’s “location” setting is turned ON and the Merkury Cam by Geeni app has location permissions allowed. (Merkury Cam by Geeni does not track your location, but this is an Android and iOS system requirement for pairing that cannot be bypassed.)
- Check that you are in an area with a strong Wi-Fi signal.
- Make sure your mobile device is on the Wi-Fi network you wish your camera to be connected.
- Make sure you’ve entered the correct Wi-Fi password.
- Try force closing the app, then open back up and try re-pairing.
- Make sure your mobile device is compatible. (iOS 14.0+ / Android 10.0+)